Remote Desktop Support Engineer (Based in Singapore)

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards. 

Responsibilities 

Performed Remote Desktop Support services to users  

This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. 

Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) 

Updates Incident records 

Creates and updates work instructions (where necessary) 

Document standards and procedures (where necessary) 

Requirement 

Min. ITE/Diploma qualification (IT related) with at least 1 year of desktop support experience within the last 2 years

Min SPM pass required to meet visa application requirements

Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365 

Clear Spoken & Written English. 

Possess at least one (1) of the following certifications or their equivalent:  

-          CompTIA A+; 

-          CompTIA Security+; 

-          CompTIA Network+; 

-          Microsoft MD 102 

Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages 

Open to commuting to different part of Singapore to perform required work  

Demonstrate knowledge in the support of workstations, and related components 

Good verbal and written communication skills 

Good coordination skills  

Ability to prioritize effectively and work with a sense of urgency 

Effectively communicates with teammates and managers 

Able to work office hours (8:00 AM – 6:00 PM, Monday to Friday) or on a 12-hour rotating shift, including weekends depending on role arrangements.