IT Operation Support (L1)

IT Operation Support (L1)

Full-Time | On-Call Support

Job Responsibilities

* Provide 24×7 monitoring and L1 support for PTPTT, Research, Middle Office, FYT and network teams.

*Work according to the rotational shift schedule to support the 24×7 IT operation and monitoring requirements.

* Perform daily system health checks at fixed times (8:00 / 8:20 / 9:30) and complete end-of-day routines.

* Monitor system alerts via SolarWinds and remote access tools (Perfect SS, Usher Pass).

* Respond to after-hours emergency alerts by phone, email and IM, and follow escalation procedures.

* Prepare monthly operation reports including incident volume, response time and performance summary.

* Support daily operation, troubleshooting coordination and service availability for internal business departments.

Requirements

* Experience in IT Helpdesk, L1 Operation or Monitoring Support.

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* Familiar with remote tools, system monitoring and basic incident escalation.

* Proficient in Excel for reporting and data summary.

* Able to handle on-call duties and respond to emergencies outside office hours.

* Responsible, detail-minded, good communication and follow-up skills.

* Basic English reading and writing for system alerts and internal documents.

* Diploma or Degree in Information Technology, Computer Science or a related discipline.

*Fresh graduates are welcome to apply.