Staff Product Manager - AI (Platform)
Overview
powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers.As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment.We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month.Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Role
We are seeking a Staff Product Manager - AI (Platform) to lead the foundations that power HighLevel’s AI ecosystem. This role is responsible for building scalable, reliable, and governed AI platform capabilities that enable teams across HighLevel to ship AI-powered products faster, safer, and at scale.
Requirements
define and own the AI platform layer including agent frameworks, model orchestration, data and context pipelines, evaluation, observability, governance, and internal developer enablement. This is a highly technical, systems-oriented role with org-wide impact. .
Vision: - Define the long-term vision and strategy for HighLevel’s AI platform and shared AI infrastructure.Establish HighLevel’s internal “AI primitives” and reusable building blocks (agents, tools, memory, orchestration, evaluation).Serve as the AI platform thought leader, influencing product, engineering, and leadership decisions.Product Planning and Roadmap: - Own the end-to-end lifecycle of AI platform capabilities from 0-to-1 through scale.Design and evolve internal platforms for: - Agent builders and orchestration - LLM and model management - Context and data pipelines - Evaluation, observability, and quality metrics - AI governance, permissions, and compliance - Ensure platform reliability, performance, and scalability across billions of daily events.Responsible AI & Governance - Embed AI ethics, transparency, auditability, and