Telecommunication Customer Support Specialist

Overview

This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base.

Location: Remote (Virtual Office)

Principal Duties:

• Minimum of 10+ years Telecom operations experience in customer service
• Responsible for operational daily management of telecommunications
• Customer inventory, order management, contract management and administration
• Trouble tickets with high-level product knowledge to troubleshoot with customers and carriers
• Escalations and billing issues
• Project coordination of customer moves, adds, change, and disconnect orders
• Voice and data migrations

Qualifications:

• 10+ years of high-level experience in telecom operations
• Excellent customer service skills and interpersonal skills
• Advanced level skills in MS Office with focus on Excel
• Background in managing legacy telco products including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
• Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies