Technical Program Manager, Site Reliability Engineering (Senior or Staff)
Overview
As a TPM for SRE,
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we're powering the next era of software.
Requirements
partner with SRE leaders and engineers to scale the platform that underpins all of MongoDB's cloud products.
drive program execution, strengthen production reliability practices, and coordinate cross-functional efforts across US and EMEA teams. Success in this role means smoother launches, clearer roadmaps, stronger reliability metrics and an SRE organization that's better-equipped to deliver predictability at scale.
The role will be based out of our New York City office with a hybrid working model.
- Drive Program Planning & Execution – Define program scope, milestones, and success criteria with SRE engineers and leaders. Manage dependencies across platform teams, keep work clearly tracked in Jira, and deliver on time
- Strengthen Production Reliability – Lead change management and launch readiness programs. Partner with SREs and product teams to define and operationalize SLOs/SLIs, and use incident data, metrics, and capacity signals to drive prioritization and continuous improvement
- Lead Cross-Functional Coordination – Align SRE with Security, Compliance, Cloud platform, and other engineering teams. Coordinate cross-team incident response, ensure clear follow-through, and build trust as the go-to driver of complex, multi-team efforts
- Build Scalable Systems & Processes – Design lightweight frameworks and communication patterns that help SRE deliver reliably at scale. Work yourself out of the "hero" role by leaving teams better-equipped to execute independently
- 8+ years in technical program management, engineering management, or a comparable technical role partnering with software engineering teams
- Proven track record leading large-scale, cross-team platform initiatives through ambiguity and change
- Strong knowledge of production change management, software development lifecycle, and reliability metrics (SLOs, SLIs)
- Skilled at shaping roadmaps and managing dependencies
- Able to query and interpret metrics, logs, or other data sources to inform decisions and communicate risk
- Excellent communicator—clear, concise, and calm—across engineers, cross-functional partners, and executives
- Low-ego, highly collaborative, and motivated by ownership of hard problems end to end
- Hands-on or close-partner experience with Kubernetes, cloud networking, or observability stacks (metrics, logs, tracing, alerting)
- Prior experience working with or alongside SRE teams
- Background in large-scale cloud infrastructure or platform engineering
- Familiarity with MongoDB Atlas or other modern cloud database platforms
This role puts MongoDB's values into practice. You'll own hard, ambiguous problems end to end. You'll build together with SRE, engineering, Security, and Compliance to co-create solutions that work across the organization. And you'll think big—scaling the platform and practices that power MongoDB's next phase of growth. You'll be in the critical path of high-impact projects, working with executive stakeholders, and supported to grow in your career.