Sr. People Operations Specialist

Overview

Job Title: Sr. People Operations Specialist Location: India (Remote) Shift: 4:30 PM IST to 1:30 AM IST Weekly Off: Thursday and Friday

HighLevel:  HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries.

HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our Website - https://www.gohighlevel.com/ YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/ Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors. Scale at HighLevel: We work at scale; our infrastructure handles  around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily.

We also handle over 80 Terabytes of data across 5 Databases. .

Requirements

for an experienced and detail-oriented People Operations Specialist to join our growing People Operations team. This role plays a critical part in delivering a seamless employee experience by managing core HR operations, ensuring compliance, and continuously improving people processes. The

brings a strong foundation in HR operations, thrives in a fast-paced environment, and takes a proactive, solutions-driven approach to supporting employees and stakeholders.What You’ll Be Doing People Operations - Manage the end-to-end employee lifecycle, including onboarding, offboarding, role transitions, promotions, and internal movements. - Act as the first point of contact for employees through ticketing system during the assigned shift, addressing HR-related queries and concerns in a timely and empathetic manner. - Maintain accurate, up-to-date employee records in the HRIS while ensuring compliance with local labor laws and internal policies.- Coordinate

Benefits

administration, payroll input validation, leave management, attendance tracking, and other recurring operational processes. - Partner with internal stakeholders to ensure consistent and high-quality delivery of People Operations services. - Flexibly support multiple initiatives and projects based on business needs and priorities.Process Improvement and Collaboration - Identify gaps and oppor