Sr. Business Analyst

Overview

Reports To: Director, Revenue Operations Location: United States ( Remote) 

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers.

As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment.

We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month.

Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more

on our YouTube Channel or Blog Posts..

Requirements

 a Senior Business Analyst to join our Revenue Operations team. In this role, you’ll partner closely with the VP of Support and Director of Revenue Operations to provide data-driven insights that enhance the performance and efficiency of our global Support organization. You’ll play a key role in analyzing trends, interpreting data, building and refining Tableau dashboards, and consulting with leadership on best practices for leveraging analytics to improve business outcomes.This is a highly cross-functional role that sits at the intersection of data analytics, business strategy, and operational excellence decision making processes.