SaaS Product Specialist (German-speaking, EMEA)

Overview

you have been looking for.

Join a lean-by-design, fast-growth and globally recognised B2B SaaS company as a product specialist focused on the DACH+ markets.

Our much-loved products are in high-demand and proven to make a difference to our clients' lives.

You'll be supporting these clients with everything they need to discover, use and ultimately advocate for our software products through clear pre-sales discussions, tight onboarding and responsive, friendly support.

SaaS experience (selling and/or supporting) is mandatory.

Strong communication skills, patience, curiosity, keenness to learn, and friendliness are key to success in this role.

A strong commercial instinct will set you apart.

Join our Rebel Alliance Creative Force is experiencing tremendous growth and as we scale our efforts in 2025 and beyond, we’re looking for enthusiastic and commercially astute individuals to join our diverse team of Jedi.

You'll be a respected member of our remote global Client Success team and will be well supported with the tools, knowledge and answers you need to provide exceptional levels of service.

In time, you’ll master the Force: knowing how to work across departments, align with different teams and draw on collective expertise to support our clients.

You’ll have the backing you need at every turn to develop that understanding with confidence.

them (well enough) You’re process-driven, highly organised, and thrive in remote, tool-rich environments Working remotely suits you perfectly, your natural work ethic makes you a high performer! You have access to fast, reliable internet and a dedicated space to work without distractions

Requirements

Help prospects find the specific value they seek (“this is the product you are looking for”) With our help, learn to be a product expert to confidently demonstrate and answer product questions with clients and prospects Respond accurately and quickly to client questions Onboard and support

DACH

+ clients in German and/or English Report recurring issues to improve the product experience Collaborate with our global team to stay on the leading edge Build trust through honesty, empathy, and reliability Essentials You are a native German speaker with strong English (C2+) You live anywhere in the

EMEA

region (within

UTC

-1 to +4) Minimum 3 years SaaS experience in support, onboarding or pre-sales You’re a confident communica.tor, written and verbal You’re comfortable discussing product value and guiding decisions (no hard sell) Words like

HTML

,

CSS

,

JS

,

API

, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you.

You don't need to know how to work them but you must know