Junior Customer Support Specialist (German speaking)

Overview

Berlin We at Priceloop are on a mission to empower business managers in making data-driven decisions.

Pricing is one of the most critical business challenges for our customers.

However, today’s market standard is manual pricing or rule-based au.tomation, which both are not truly data-driven.

We have big ambitions in changing how enterprise software is built and delivered, and we are seeking similarly ambitious professionals to join us in our journey.

Learn more

working at Priceloop.

Requirements

As our first hire in the Cus.tomer Support function, you'll play a crucial role in ensuring our cus.tomers have the best possible experience using our platform

Onboarding

You’ll have a full ownership of our onboarding process by leading our cus.tomers through the operational tasks of the onboarding in an efficient manner

Account Management

you'll be the primary contact for our cus.tomers via various channels (incl.email, phone or Zoom) to help them navigate our platform, especially with functionalities that are not self-service yet

Cross-team Collaboration

you’ll work closely with our Product and Engineering teams to solve cus.tomer tickets and o.ther inquiries.

manage our CRM HubSpot to make sure all information is up to date and organized.

You have already gained your first experience in a cus.tomer facing role (Cus.tomer Service / Operations, SDR, Sales, etc.), B2B/SaaS experience would be a strong advantage.

You are familiar with cus.tomer service ticketing tools such as Hubspot, Dixa, Zendesk or similar.

You are fluent in German and have good English skills.

You have experience with Google Sheets.

You are a strong team player and have good communication skills.

You have a strong interest and willingness to learn in the field of Business-to-Business Software as a Service as well as e-commerce pricing

What will make you a perfect fit

You’re a self starter.

You’re ambitious but humble.

You speak up.

You embrace team over selfFlexible working hours, home office & fully remote optionsCompetitive

Benefits

packages including ESOP1000 EUR annual budget for your development (courses, conferences, etc.)Uncapped holiday13 or 16 MacBookPro / Linux machine with all the equipment needed for your workRegular team events (as far as covid 19 allows)Work closely with the founders

Lots of excellent coffee To apply

https://weworkremotely.com/remote-jobs/priceloop-junior-cus.tomer-support-specialist-german-speaking