Customer Support Representative (English) | BetCare

Overview

Hi, we're BetCare, we're a partner project of NetSolid Investments! Our company specializes in multilingual cus.tomer care where we put heavy focus on sales, conversion, and cus.tomer reactivation strategies.

Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members' strongest skills are Positive Language, Care and Sales.

Our approach to every contact is to provide an excellent service experience in order to open up the cus.tomer to a sale.

We are looking for a Cus.tomer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity in.to the mix.

In this role your main aim will be to make the cus.tomers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive cus.tomer experience.

We don't care

your background - you are yours, as they say - though this position has its

select promotions.

To support with some translations as our "go-to" native speaker.

A FEW MUSTS

Be fluent in written and spoken English (this is the official office language).

Be interested in learning

iGaming and increasing your tech knowledge.

Be happy to work different shifts: our Cus.tomer Services Department is open 24/7 (be ready to have 3 night shifts from 5, or only night shifts, as you prefer).

Requirements

and ground rules: you have to be a personable and reliable team player with a cus.tomer service mindset, ability to multitask and think on your feet whilst calmly handling cus.tomer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

To acquire some technical and end-user understanding of our products so you can respond to cus.tomers quickly and accurately (don't worry, we will provide the training).

To report on common issues and flag anything urgent.

To approach cus.tomers proactively

Benefits

Fully remote work.

In case you are Lviv based - ability to attend the office (which is absolutely pet friendly).

Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).

Diverse paid times off.

Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", apply here! To apply:

https://weworkremotely.com/remote-jobs/netsolid-invest-cus.tomer-support-representative-english-betcare