Customer Support Engineer
Overview
to make a real difference in the world helping not for profits make loans to community based projects and people in need? DownHome Solutions seeks to fill a full-time, remote, technical support role. Candidates should be available to work in the East Coast time zone at 8am, and will join our small, fully remote, support team located across the country. Our staff supports nonprofit organizations around the US and the world that make social-good loans to people in need, like small business loans, payday loan alternatives, and first-time home buyer loans.
Please note: This is a US based role only..
Requirements
will be friendly, flexible, and experienced with lending. Familiarity with technology is required; technical support experience, and experience in microfinance or community lending is preferred. Good candidates should also have strong critical thinking and problem solving abilities.It is essential that candidates be customer-focused: our clients nationwide depend on our personable, patient, and courteous software support online and over the phone.
Develop a thorough working knowledge of the software platform and our customer base of community lenders Provide end-user support via Zoom, email, and other online support tools Troubleshoot reported issues and coordinate solutions with other support staff and the development team Perform manual software QA testing Participate in team meetings to advance customer support and software development Other tasks as assigned, we encourage you to find a fit for your skills. Most team members choose an additional specialty to grow into. For instance: sales and marketing, web design, data analytics, accounting, compliance, QA testing, etc. Required Skills/Experience: Strong English communication, analytical, and technical skills with excellent time management Experience serving multicultural clients Excellent people skills and ability to collaborate in diverse, dynamic teams Computer skills, including proficiency in Google Suite, Excel, basic accounting. Bachelor's Degree in a related field or equivalent experience (preferably in business administration, accounting, finance, or community and economic development) Desired Skills & Experience: Strong understanding of lending, loan origination, and loan servicing, particularly in the context of CDFI lending. Loan servicing software experience is a plus Familiarity with federally funded programs relevant to the CDFI industry, such as the SBA Microloan Program, SBA Community Advantage program, EDA, USDA, CDBG, etc., including knowledge of reporting
Knowledge of Credit Bureau reporting, bankruptcy, and delinquency. Solid understanding of mathematical concepts related to interest, amortization, and loan servicing
Familiarity with accounting principles and various accounting applications like Quickbooks, Sage Intacct, etc.Spanish