Customer Success Team Lead (German Speaking)

Overview

Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files.

We're a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work. 

We've raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you're looking for a fast-growing startup in a booming market, you've found it!

⭐ This role is fully remote and we are only able to consider candidates who speak fluent German and are based in a European time zone.

This is a pivotal moment for Filestage. We are currently evolving our commercial structure by separating Customer Success (adoption & outcomes) from Account Management (renewals & expansion).

As our CS Team Lead,

Requirements

be the architect of the Customer Success side of this transition. While Account Management handles the commercials,

define what a world-class "Success" journey looks like. You'll act as a player-coach: leading by example with your own high-touch DACH portfolio while building the operational standards the rest of the team will follow.

We believe people are more productive when they can choose their own schedule. So we're proud to offer fully-remote roles that give you the perfect balance between work and life.

Here are some of the

Benefits

you can look forward to at Filestage: