Customer Success Advisor (Part Time)

Overview

 hiring at TestGorilla..

Working hours20 hours (4 per weekday in the LATAM time zone) Eligible locations: All contracting locations that could cover the listed hours. Please check our hiring country list to confirm that your country is eligible before applying. Hi there, I'm Aleks, Senior Customer Success Manager at TestGorilla.We’re excited to share more

the Customer Success Advisor role and our team!

Advisor in the Americas region (Canada and LATAM), you'll be essential in achieving TestGorilla's vision of helping one billion people land their dream job.

product adoption, customer health, and account opportunities, enabling you to build strong, lasting relationships with customers and drive customer advocacy.

Requirements

manage a high-volume portfolio of ~100 SMB accounts, leveraging AI tools to understand and learn

work in a high-performing AI-first team, and we're looking for someone who is passionate about the customer journey and coming with us on our AI journey—automating the repeatable and humanizing the exceptional.In this position, you will leverage your skills to onboard customers effectively and drive product adoption from day one and throughout the relationship. Using emerging tools to represent and discuss return on investment for customers, you will drive lifetime value and ultimately retention of our customers. Join our driven, remote-first team, and let’s achieve these ambitious goals together.Want to see what it's like to join the Customer Success team and make an impact as a Customer Success Advisor? Get an inside look in this quick video from Aleks, our Senior Manager of Customer Success: Responsibilities Uphold TestGorilla's behaviors and foster an inclusive, supportive culture. Collaborate effectively with global colleagues across teams and time zones.Conduct excellent discovery conversations and streamline onboarding to optimize Time-to-First-Value and set customers up for long-term success. Utilize strong customer relationship management skills to cultivate deep, multi-threaded partnerships across stakeholders, ensuring strategic alignment and delivering measurable ROI. Leverage AI tools and automated playbooks to efficiently manage your portfolio, engage customers asynchronously, and optimize your daily workflows.Monitor customer health closely to increase deep product adoption, credit consumption and expand the use of the TestGorilla featureset across your accounts (customer maturity). Utilize data-driven insights to identify churn risks at scale and execute swift strategies to protect Gross Revenue Retention (GRR). Partner directly with Account Managers to not only facilitate smooth renewals but also proactively identify expansion opportunities, d