Customer Success & Account Manager (POOLING)

Who we are:Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.What we are looking for:Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiringCustomer Success & Account Manager – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.eFlexervices is partnering with a U.S.-based consumer product company that sells specialty apparel products to independent retail boutiques across the United States. We are looking for a Customer Success & Account Manager who enjoys building long-term relationships with customers and helping small retail businesses grow.This role is ideal for someone with experience working with retail products, apparel,accessories, or consumer goods, and who understands how boutique store owners operate. This is not a high-pressure sales role. Success in this position comes from building trust, maintaining strong customer relationships, and helping customers find products that fit their needs, store, and clientele.About the Customers You Will SupportOur client sells products to independent boutique retailers throughout the United States.Many of these boutique owners:Have owned their stores for decadesThey are typically 50+ years oldValue relationships and personal servicePrefer conversations that are friendly, thoughtful, and not rushedA large portion of these customers is located in the Midwestern United States, where business conversations tend to be more conversational and relationship-driven. Because of this, the ideal candidate is someone who can communicate clearly, confidently, and naturally, without sounding overly scripted or overly corporate.What you’ll be doing:Managing a portfolio of boutique retail accountsChecking in with customers to understand how products are sellingBuilding relationships with store owners and buyersIntroducing complementary products that may fit their storeHelping re-engage accounts that have not purchased recentlyProviding helpful product knowledge and recommendationsCommunicating customer feedback to internal teamsMaintaining organized notes on customer conversations and activityThis role focuses on relationship management and customer success, rather than aggressiveoutbound selling.Qualifications and Requirements:5+ years of experience in sales, customer success, or account managementExperience selling retail or consumer productsExperience working with small business customers or retailersStrong relationship-building and communication skillsFamiliarity with CRM systems and order management tools to track activities and outcomes.Com

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