Customer Service Expert (Work from home)

Overview

We're hiring Night Shift Customer Service Experts for a multinational client — 100% work-from-home!

Requirements

Provide real-time telephone services for clients from hospitals, government agencies, and other institutions, focusing on facilitating smooth communication between English speakers and Mandarin/Cantonese speakers.​

Accurately convey verbal information between English and Mandarin/Cantonese speakers, ensuring the integrity, clarity, and cultural appropriateness of the message during medical consultations, administrative communications, or other official interactions.​

Maintain professional and patient communication with all parties (doctors, patients, institutional staff) to address communication barriers promptly and resolve minor misunderstandings in a timely manner.​

Adhere to confidentiality protocols strictly, especially for sensitive medical records, personal information of patients, and official data from government institutions.​

Respond to incoming calls from partner institutions efficiently, ensuring quick connection to translation services and maintaining a high level of client satisfaction.​

Educational Background: Minimum SPM qualification.​

Language Proficiency: Fluent in both English and Mandarin/Cantonese, with exceptional listening, speaking, reading, and writing skills in both languages.

Empathy & Communication Skills: Strong empathy to understand the emotional needs of patients (e.g., anxiety, confusion) and the professional demands of doctors/ institutional staff.​

Relevant Experience (Preferred): Prior experience in customer service in cross-cultural communication is highly desirable.​

Professionalism & Ethics: Strict adherence to confidentiality rules and professional ethics; responsible for protecting the privacy and interests of clients.

Monthly Base

Salary

 RM 7,000 – RM 8,500

Job Types: Full-time, Permanent

Work Mode: 100% Remote, Night Shift

Working day: 5 days per week with 2 off day

Working hour: 9 hours per shift (8-hour working + 1 hour break time)